Shipping & Handling – Please allow 8 – 10 business days for delivery as we ship all items via USPS – for which we charge a standard shipping and handling fee of $15 – or you can pick up your purchase here at The Jewelbox in Ithaca, NY, for free. You can choose one of these options when you check out/finalize your order. *If you would like to have your item shipped overnight/insured via UPS, please contact us directly for additional charges: 607-257-4666.*
Return Policy – We stand behind the quality of our products, and we want you to be satisfied with your purchase. If you’re not completely satisfied, you may exchange the item within 30 days of receipt of purchase for merchandise or store credit. Merchandise must be unworn, undamaged, and free of any scratches or wear. Shipping and handling are not refundable. Please email info@fingerlakescharm.com if you have questions regarding more specific circumstances.
All items must be returned in the original packaging, and only new, unworn and non-altered jewelry will be accepted for return. Please return pre-paid and insured via a trackable carrier (UPS, FedEx, DHL, or Airborne) to:
MRDG / Finger Lakes Charm
407 Taughannock Blvd. Ithaca, NY 14850